01
Two ways to delete
In the mobile app
InstantIf you currently have the Africlana app installed, deletion is immediate.
- 1Open the Africlana app on iOS or Android.
- 2Navigate to your Profile tab on the bottom bar.
- 3Scroll to the bottom of the profile settings.
- 4Tap “Delete Account” and confirm your request.
Web request form
24–48 hrsIf you've uninstalled the app or lost device access, fill in the request form below.
- Processing time
- Reviewed and processed within 24–48 business hours.
- Verification
- A confirmation email is sent once deletion is complete.
02
What's deleted vs. retained
In strict adherence to international data privacy regulations and e-commerce compliance laws:
Permanently deleted
Erased immediately upon processing
- Profile data
- Name, email address, password hashes, phone number, and avatars.
- Shopping carts
- Active cart items, wishlist saves, and search preferences.
- Device tokens
- Registered Expo/Firebase push notification tokens.
- Seller listings
- Active and draft product listings are unpublished and unindexed.
Retained under statute
Kept strictly for legal & tax compliance
- Escrow financial ledgers
- Completed transaction receipts, gateway reference IDs, and payout logs, retained up to 7 years per statutory taxation and AML laws.
- Dispute audit trails
- Closed dispute records and resolution decisions, kept to prevent re-opening settled claims.
- Legal disclosures
- Data required under active subpoena, law enforcement inquiry, or fraud prevention orders.
03
Online deletion request
Enter the email address linked to your Africlana account.
Need help with your data?
Our Data Protection Officer and support team can answer questions about your data rights.